Shipping And Returns

SHIPPING INFORMATION

SHESHINE Cosmetics occasionally offers shipping promotions, allowing domestic customers to enjoy free shipping when they spend over a certain amount. These promotions may vary from time to time. To stay updated on the latest shipping promotions, we encourage you to subscribe to the SHESHINE Cosmetics mailing list. For domestic shipping, we utilize FedEx and USPS for all packages.

You can conveniently track your orders using the following link: Order Tracking

Please note that the processing time for orders is typically 3-5 business days. Following that, the delivery time within the United States ranges from 3-6 days. During holiday periods, delivery times may vary, and we kindly request your understanding with a processing time of 3-7 days during such occasions. We sincerely appreciate your patience. Please allow up to 2-3 weeks for pre-sale items to leave our distribution center.

It's important to understand that we are not responsible for any shipping deliveries that may be impacted by customs, natural events, transfers from USPS to the local carrier in your country, or disruptions in air and ground transportation. Additionally, any extra fees, customs duties, or charges incurred after the package exits the United States are the responsibility of the recipient.

EXCHANGES & RETURNS

Regrettably, we are unable to accept returns, exchanges, or refunds for sanitary reasons. All sales are considered final.

DAMAGED ITEMS

In the event that your item sustains damage during shipping, please do not hesitate to contact us at support@sheshinecosmetics.com to initiate a claim within 30 days of receiving your order. Our dedicated support team is ready to guide you through the process and assist you in addressing the issue promptly.